Return and Refund Policy

VITALIS8 RETURN, SHIPPING & PACKAGE POLICY

Return Policy

Due to the personal-care and cosmetic nature of our products, all Vitalis8 sales are final, and we do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

For health, hygiene, and safety reasons, skincare, haircare, cosmetics, lip products, serums, creams, cleansers, masks, and other personal-care products cannot be returned or exchanged once purchased.

If you receive a damaged, defective, or incorrect item, please contact Vitalis8 Customer Service within 10 days of the delivery date. Please include your order number, a description of the issue, and clear photos of the product and packaging so our team can review your request.

Approved claims may be eligible for a replacement, store credit, or refund at the discretion of Vitalis8.

Shipping charges are non-refundable unless the return or replacement is due to an error made by Vitalis8.

Contact Us

If you have any questions or concerns regarding your order, please contact our Customer Service team. We will make every effort to respond during our regular business hours.

Customer Service Email: yourVitalis8@gmail.com

Customer Service Chat Hours:
Monday–Friday
9:00 AM–3:00 PM

Lost, Stolen & Delivered Packages

We understand that shipping carrier delays and delivery issues can occur.

In some cases, a carrier may mark a package as “Delivered” before the package is physically delivered. Packages may sometimes arrive within the next several business days.

If your tracking information shows that your order has been delivered but you cannot locate it, please first:

• Check      around your home, mailbox, porch, garage, side doors, or other possible delivery locations.
• Check      with members of your household.
• Check      with neighbors, building management, front desk staff, or reception areas when applicable.
• Confirm      that the shipping address provided with your order was correct.

If you still cannot locate your package after 2 business days, please contact Vitalis8 Customer Service for assistance.

Please note that Vitalis8 is not responsible for packages that have been confirmed as delivered by the shipping carrier. However, if you believe your package was lost, stolen, or delivered to the wrong location, please contact us and we will assist you with the available carrier claim process whenever possible.

Submitting a claim does not guarantee that a replacement or refund will be issued.

Packages With No Tracking Movement

If your carrier tracking information has not shown activity or movement for more than 5 business days, please contact Vitalis8 Customer Service.

Our team will review the tracking information and, when appropriate, contact the shipping carrier to investigate the shipment.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, leaking, broken, or you receive an incorrect product, please contact us within 10 days of the delivery date.

Please provide:

• Your order number
• Your full name
• A description of the issue
• Clear photographs of the product
• Clear photographs of the packaging and shipping box, when applicable

Please keep the damaged product and its original packaging until your claim has been reviewed.

Vitalis8 reserves the right to determine the appropriate resolution based on the circumstances of the claim.

Incorrect or Invalid Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is returned to Vitalis8 because of an incorrect, incomplete, or invalid address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the order.

Vitalis8 is not responsible for shipping delays, failed deliveries, or returned packages resulting from an incorrect address provided at checkout.

Our Customer Service team will attempt to contact you regarding reshipment.

If we do not receive a response within 14 days, the order may be cancelled, and the merchandise may not be eligible for a refund.

Returned or Refused Packages

If a customer refuses delivery or a package is returned to Vitalis8 for reasons outside of our control, including an incorrect address, unsuccessful delivery attempts, or failure to retrieve the package from the carrier, additional shipping fees may apply before the order can be resent.

Original shipping fees are non-refundable.

Order Changes and Cancellations

Vitalis8 begins processing orders as quickly as possible.

Once an order has entered processing or has been shipped, we may be unable to change the shipping address, modify the order, or cancel the purchase.

Customers should carefully review all order information before completing checkout.

Final Sale

Because Vitalis8 products include cosmetics, skincare, haircare, and other personal-care products, all sales are considered final unless the product qualifies under our damaged, defective, or incorrect-item policy described above.

By completing a purchase through Vitalis8, you acknowledge and agree to this Return, Shipping & Package Policy.